Daily cleansing with a pH-balanced, oil-free cleanser is essential. Remove all makeup thoroughly and come to your appointments with clean, makeup-free lashes. We can only do so much in the studio — consistent home care is what keeps your lashes healthy and your results lasting.

Yes, you can. An allergy can develop at any point, whether it is your first appointment or your thirtieth. Once triggered, it is unlikely to resolve on its own, so it is always worth staying alert to any changes after your treatment.

Itchiness and soreness are usually the first signs. Redness and swelling tend to follow within the first 24 hours. If you have experienced a reaction before, let your technician know prior to your appointment. If a reaction occurs after your visit, avoid rubbing your eyes, use eye drops to ease discomfort, and take an antihistamine. If symptoms persist, seek medical attention and contact your lash technician.

Everyone's eyes are different, so there is no one-size-fits-all answer. New clients receive a survey before their first appointment so we can understand your expectations going in. We then combine your desired result with a professional in-person assessment to make sure you leave satisfied.

The lash growth cycle runs every 6 to 8 weeks, though everyone's is slightly different. We recommend infills every 2.5 to 3 weeks to keep your lashes looking their best and to minimise time in the chair each visit. Lifestyle factors like exercise can affect retention, and your technician will assess this at each appointment.

No, not at all. Professional application means your natural lashes are gently separated and only lashed at the correct point in their growth cycle. At the end of every appointment, each lash is checked to make sure nothing is causing discomfort. When done properly, there is no damage to your natural lashes.